Customer support
How can we help?
Questions about a book, an order or a delivery. A real person reads every message and replies within 2 working days.
Response time
Within 2 working days, Monday to Friday.
Where is my order?
Every paperback is printed especially for your order, then dispatched. Your confirmation and shipping emails show the latest status. Send us your order number and we will check for you.
Damaged or faulty books
If your book arrives damaged or with a printing fault, send us your order number and a photo and we will put it right. Read the refund policy.
Business address
Get Fluent Now
209A Plumstead High Street
London SE18 1HE
United Kingdom
Before you write
How will my book arrive?
Your paperback is printed especially for your order and delivered directly to your address. Delivery options, costs and estimated times are shown at checkout.
Where do you deliver?
Across the UK and to many countries worldwide. Enter your address at checkout to see the options for your country.
Is it a course or a book?
A printed book that you keep. There are no logins, subscriptions or deadlines.
What if there is a problem with my order?
If your book arrives damaged or with a printing fault, contact us with a photo and we will put it right. This is in addition to your statutory rights.