Help Centre
Frequently asked questions
Everything you need to know about our guides, how they are delivered and how to choose the right one. If your question is not answered here, we are only a message away.
What is Get Fluent Now?
Get Fluent Now is a digital English learning brand. We create premium guides for professionals, students and exam candidates who already understand English and want to speak and write it with genuine confidence. Our library spans everyday fluency, business and email English, vocabulary, grammar, interview preparation and IELTS.
Who are your guides for?
They are written for intermediate and advanced learners who understand English but want to sound natural, precise and self assured. If you can read this page comfortably, our guides are written for you.
What format are the guides in?
Every guide is a professionally designed digital PDF. You can read it on any phone, tablet or computer, and print it if you prefer to study on paper.
How do I receive my purchase?
Your guide is delivered digitally as soon as your order is complete, so you can begin reading shortly after checkout. If you have any trouble accessing your download, contact us and we will help right away.
Which guide should I start with?
Visit our Start Here page for a simple guided path, or browse the full collection. If you want the widest coverage in one step, our bundle brings several guides together as a complete system.
Do you offer a bundle?
Yes. Our bundle combines several of our most popular guides into one system at a lower price than buying each separately, so you can build your English across multiple areas at once.
Are your IELTS guides official?
Our IELTS guides are created independently by Get Fluent Now to help candidates prepare for the Reading and Writing sections. They are not affiliated with or endorsed by the IELTS partners.
Which payment methods can I use?
Checkout is fully secure, and the available payment options are displayed at the final step so you can choose the one that suits you best.
What is your refund policy?
Because our guides are instant digital downloads, we ask you to review our Refund Policy, linked in the footer of every page, before you purchase. If something is not right with your order, contact us and we will do our best to put it right.
How do I contact you?
Our team is glad to help with any question about our guides or your order. Visit our Contact page and we will reply as soon as we can.